Fantastic New Blog

This was just sent to me by a friend of mine. It's hilarious! I highly recommend getting on the bandwagon now - you can tell everyone how cool you are that you read Nathan Jordan's new blog first! (:

http://somecodes.com/

Apparently Comcast Employees are Illiterate

I received this response to my strongly worded letter to Comcast at 2:11pm Saturday. This was approximately 2 hours after I sent the email:

Dear Ms. Sorcan,

Thank you for contacting the Comcast Office of Rick Germano, Senior Vice
President of Customer Operations regarding the experience you have had
as a customer.

Ms. Sorcan I can understand your frustration with this situation. My
name is Nancy and I would be happy to look into this situation for you
and help you to resolve the problem.

If it would not be too much trouble Ms. Sorcan, please provide the
following contact information: your address, city, state, zip code, and
a phone number where you may be reached. This information will help us
better research and understand your experience.

Ms. Sorcan I appreciate you providing us the opportunity to assist you.

Thank you for choosing Comcast.

Sincerely,

Nancy Kelly
Office of Rick Germano

My question is, did the person actually read this? Or does my buddy Rick get a lot of these emails so they just research who you are and then your demographic dictates the type or quality of customer service that you receive?

Honestly, I doubt she read my email. Does she really have the ability to resolve this problem? Somehow I highly doubt that if she is answering Rick's emails because Rick is too busy or important that she can put MSNBC back in the channel lineup along with the TV Guide channel. She's probably going to try to sell me additional services or tell me to upgrade.

I Really Do Hate Comcast

All I wanted to do today was watch the Olympics. And I know that all of the good stuff is on in prime time. However, my choices right now were between women's sabre on NBC or women's weightlifting. There was supposed to be soccer on MSNBC. However, Comcast changed the channel lineup in Pittsburgh and replaced MSNBC with the fucking Golf channel.

I'm pretty pissed about this. It's not like the Olympics are on every week or every year. I waited 4 fucking years to watch Olympic sports and it's inappropriate to further limit coverage. I think Comcast should pay to send me to the Olympics so I can watch the sports that I want.

In my anger, I decided to send "feedback" to Comcast. I'll admit that I may be slightly ridiculous with my email, but it's me. That's what I do :)


Good afternoon Rick (this is the Customer Service Contact person - "Rick Germano - SVP Customer Operations, Comcast"),

I am upset regarding the changes made to the channel lineup in the Pittsburgh area. Initially, losing the TV Guide channel was annoying since when I try to go to channel 182, it does not work - despite the fact that my televisions have the capability of going to channels over 100.

However, your company failed to realize that NBC's Olympic programming includes MSNBC - a channel that was eliminated from the standard cable programming and replaced with the *GOLF* channel. I hate golf. Additionally, I find it rather unpatriotic to have our Olympic coverage limited even further than it already is. Aren't we supposed to be cheering for our athletes and patting ourselves on the back as Americans because we dominate the competition?

There should be no changes to our service that takes away channels and lessens the scope of our service. Right now my Olympic viewing options between the two available channels are women's sabre or women's weightlifting. I would like to watch soccer on MSNBC - but your company removed this channel. Furthermore, I doubt that NBC is aware of your changes since their website states that soccer is on channel 31 MSNBC for cable listings in my area. Are you positive that your company is not in violation of a contractual obligation? I think you should check into that. Now.

I would hope that you can find a way to correct this problem. When I move in a few months, my roommate and I will be actively researching your competitors' offers. In addition, I will be writing to any political representative who is involved with making regulations forcing your company to actually treat your customers properly. The FCC already thinks your company sucks. As does the city of Saline, which has sued your company for failing to pay approximately $55K in fees. Lastly, I do want to call to your attention that one of our local news stations, WTAE, which reported on the downgrade in Comcast services yesterday, 8/8. See http://www.thepittsburghchannel.com/call4action/17136673/detail.html.

You should be concerned as to your perception from customers and prospective customers. I was trying to find that news story that I noticed the other day when the FCC ruled against you (one of my clients is a competitor of yours in another state so I do follow your industry). When you Google "comcast news", the headline of the second organic listing is "A new reason to hate Comcast". Obviously, you should be concerned on a national level and I would hope that you start making some positive changes. I recommend Monday, 8/11.

My proposal - fuck the Golf channel, let people pay for that shit. Put MSNBC back on along with the TV Guide channel. And in the future, use a little common sense when making changes to the channel lineup.

Regards,
Kristy {last name omitted to get this post off of page 1 of her Google SERP}

*update 12:29 pm: Comcast just aired a commercial explaining that we are losing channels as they expand their HD channel offering. Fuckers must have some sort of spidering capability on their "feedback" email inbox to pull out certain keywords. I bet they are looking for the phrase "fuck the golf channel". haha

Important Announcement for all Steelers fans

The NFL has instituted a fan code of conduct. There are only 6 items in this code, but they will significantly decrease the amount of fun had while attending games:

1. Behavior that is unruly, disruptive, or illegal in nature
2. Intoxication or other signs of alcohol impairment that results in irresponsible behavior
3. Foul or abusive language or obscene gestures
4. Interference with the progress of the game (including throwing objects onto the field)
5. Failing to follow instructions of stadium personnel
6. Verbal or physical harassment of opposing team fans

I myself have violated 5 of the 6 (I think so anyways. As a result of violation of item #2, my memory is a bit fuzzy...)

Item #6, in my opinion, needs to be adjusted. I totally agree with no physical harassment (unless you know the person and give a friendly little shove), but verbal harassment should be completely acceptable. That's the point of football - to pick the other team. Every time we play the Patriots, I always say the following: "That douchebag Tom Brady should be on his back like the whore that he is." I would say it to Tom Brady, as well as any Patriots fan. I believe I have actually said it to Patriots fans in the past. Again, I can't say for sure - that goes back to item #2.

So be forewarned when attending a Steelers game. If you do violate, be prepared to play stupid and be nice to not get in trouble. If you feel that you cannot play stupid and be nice, give me your ticket. Thank you.

*Many thanks to Ashley for posting this link on Facebook.